Crisis monitoring & report
There are a variety of ways that social listening can support the crisis management process, from early warning to evaluation situation, and give you solution to solve problems.
Methodology
- Live Dashboard Access
- Real time detection and alert of potential crises
- Understand fully about brand: share of voice, brand
- Real time detection and alert of potential crises
- Live Dashboard Access
- Real time detection and alert of potential crises
- Understand fully about brand: share of voice, brand
- Real time detection and alert of potential crises
Our deliverables
Set up alert:
Set up alert for brand/category/competitors by tracking crisis keywords.
SMS & Email Alert
Alert Brand by SME & Email
Take Action
Confirm RESOLUTION and ACTION: Neutralize negative discussions, personal contact, threads deletion, crisis SEO,…
Report
Report for crisis management result included brand health impact (negative vs positive), brand perception change, details of conversations trend,…
