Crisis monitoring & report

There are a variety of ways that social listening can support the crisis management process, from early warning to evaluation situation, and give you solution to solve problems.

Methodology

  • Live Dashboard Access
  • Real time detection and alert of potential crises
  • Understand fully about brand: share of voice, brand
  • Real time detection and alert of potential crises
  • Live Dashboard Access
  • Real time detection and alert of potential crises
  • Understand fully about brand: share of voice, brand
  • Real time detection and alert of potential crises

Our deliverables

Set up alert:

Set up alert for brand/category/competitors by tracking crisis keywords.

SMS & Email Alert

Alert Brand by SME & Email

Take Action

Confirm RESOLUTION and ACTION: Neutralize negative discussions, personal contact, threads deletion, crisis SEO,…

Report

Report for crisis management result included brand health impact (negative vs positive), brand perception change, details of conversations trend,…

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